Cancel, Return, Replacement & Refund Policy

Thank you so much for supporting Painted Maeve. 💜

Because all Painted Maeve kits are made to order, we do not accept returns or exchanges. Each kit is created specifically for your order, including the canvas size, design, drill colors, and kit materials.

For this reason, we are unable to accept returns for reasons such as ordering the wrong size, changing your mind, buyer’s remorse, or no longer wanting the item after it has been made.

That being said, if there is ever an issue with your order, please reach out. I truly want you to feel supported and taken care of.

Cancellation Policy

At Painted Maeve, each kit is made to order specifically for you. Because of this, we ask that you carefully review your order before completing your purchase.

Order Cancellations

• Orders may be canceled within 48 hours of purchase for a full refund.

• After 48 hours, orders may still be eligible for cancellation provided production has not yet begun. A 15% cancellation fee will be deducted from your refund to cover payment processing fees, administrative costs, and order handling.

• Once production has begun, orders cannot be canceled, modified, or refunded.

Requesting a Cancellation

To request a cancellation, please contact us as soon as possible and include your order number.

Email: @paintedmaeve.com

Please note that submitting a cancellation request does not guarantee cancellation. If your order has already entered production, we will be unable to cancel it.

Why We Have This Policy

Every Painted Maeve kit is produced specifically for each customer rather than being pulled from warehouse inventory. Once production begins, materials are allocated and manufacturing is underway, making cancellations no longer possible.

If you have any questions before placing your order, we're always happy to help. Thank you for supporting Painted Maeve! 💜

Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or missing items, I will gladly help make it right.

Please contact me at paintedmaeve@gmail.com or message me on Instagram at @paintedmaeve if:

Your canvas arrives damaged
You receive the wrong design or incorrect canvas
Your kit is missing drills
There is a production issue with the canvas itself

If drills, tools, or other kit pieces are missing, I will reship the missing items you need. If the canvas itself is incorrect or damaged, I will review the issue and work with you on the best resolution.

To help me resolve the issue as quickly as possible, please include your order number, clear photos of the issue, and a brief description of what happened.

Lost or Stolen Packages

If your package appears to be lost in transit, please contact me so I can review the tracking and work with my shipping team to help look into it.

If your package is marked as delivered by the postal carrier but you did not receive it, please contact your local postal carrier first to file a missing package claim or investigation. Once that is done, please contact me with the claim details, and I will do my best to assist you.

Depending on the situation, a replacement, partial replacement, or other resolution may be offered at my discretion.

Refunds

Refunds are reviewed on a case-by-case basis and are not guaranteed.

If a refund is approved, it will be issued back to your original payment method. Please allow time for your bank or credit card company to process and post the refund.

For any questions or concerns, you can always contact me at paintedmaeve@gmail.com or through Instagram at @paintedmaeve. I’m always happy to help. 💜